RMJ Return Policy
At RMJ, our goal is to provide an exciting and pleasurable buying experience for all of our thousands of clients, business associates and new customers. Please feel free to contact us whenever there are questions about your order or our policies. We'll be more then happy to discuss them with you. See RMJ Contact.
Your item(s) have been inspected and approved for shipping by our experience and dedicated staff. It comes with attached RMJ (Created Uniques) Tags that can not be removed if you plan on returning the item(s). Absolutely, no returns on merchandise where the RMJ (Created Uniques) Tags have been removed.
When making arrangements to return or exchange an item, we should be contacted via phone, email or fax within 7 days of receiving your shipment. Whenever returning an item please be sure to include a copy of the packing slip and your RMJ - RMA# both inside and attached visibility to the exterior packaging. (RMJ - Return Merchandise Authorization Number given at time of notice of return). Item(s) must be returned intact and with all appropriate RMJ (Created Uniques) Tags still attached and in original condition as shipped. Note: RMJ (Created Uniques) Tags that are removed from items will be returned immediately voiding all return Authorization and Approval. Please do not return items without an RMJ - RMA # attached to the outside of the return packaging.
If you cannot get an item (jewelry, gift or collector's item) to function, please be sure to read the description of the item. Though some of our items are functional, some are designed for display and wearibility purposes only. If you cannot get an item to function as described please let us know immediately. Because many of our products are geninue, estate antiques or artifacts, some items may function differently than expected. We can typically provide a brief explanation of how the item(s) work so please contact RMJ as soon as possible.
If you receive a defective item, please contact us via phone, fax or email within 2 days of receiving the item. We will make arrangements to send out a replacement or a replacement part. Ifn your notification, please be sure to reference the order # along with a description of the defect and pictures if emailing, and if applicable (if you cannot email us pictures please let us know and we'll make other arrangements). If we do not require an inspection, we will email you a return label and instructions. If you do not want the item replaced please reference the policy below.
In some circumstances an inspection will be required. If this is the case, we will let you know the timeliest and most cost-effective manner (carrier and class) to ship the item back to RMJ and the cost of that shipping. If, after inspection, the item is found to be defective, we will ship out a replacement and refund the amount that we quoted for the cost of return shipping (if you choose to use a different method of shipping than recommended we will not cover the cost difference). If the item is not found be defective, but to be as described and billed, we will not refund the cost of returning the item and the item will be returned to you. Please reference the policy below about item(s) that have been given return authorized and restocked notification.
Phone, Fax or Email us within 2 days of receiving your shipment if an item arrives damaged. Be sure to describe the damage, reference your order #, and, if applicable, include pictures of the packing materials and damage to the product (if emailing us pictures is not possible, please let us know and we will make other arrangements). We will file a claim with the carrier and make arrangements for sending a replacement, as soon as possible. Do not dispose of the damaged item(s) or the packing materials until you are notified that the claims process is completed and return of the item(s) is requested. We reserve the right to replace damaged item(s). If you do not want the item replaced, please also notify us immediately within the 2 days of receiving your shipment.
Special Custom Orders:
Because of the nature of custom designed special orders -There are absolutely no returns for all Special Custom Ordered Item(s).
Lost or Stolen Items
If you think that your item has been lost or stolen, please contact us immediately via phone, email nor fax. Be sure to reference your order # and tracking information. We will make arrangements to file a claim on your behalf with the appropriate shipper and send out a replacement as soon as possible.
Once picked up from our manufacturing/retail facilities, UPS will typically deliver domestic shipments within 6 business days. Please check the tracking information sent to you in your Order Shipped email if you are unsure of where your package is in transit. Their website will usually provide detailed information about the travel status of your package.
Note: USPS Registered/Insured shipments typically arrive within 10 days domestically (14 days internationally). Please also note that we are required to wait 30 days (45 days internationally) to file a claim for lost shipments. If the typical arrival time has expired for your shipment order, please check with your local Post Office. The shipment is most likely waiting for your signature (as required) there. The Delivery Confirmation Number (for international shipments a Customs Form Number) typically only provides the shipment delivery date and is not indicative of the progress of your package through all travels and channels.
All items returned will be subject to a restocking fee. The cost of the item will be refunded, less 15% and all shipping and handling charges and the cost of returning the item will also not be refunded. The item must be returned unused with all RMJ (Created Uniques) Tags attach and in the same condition it left our facilities (tracking or delivery confirmation along with insurance is recommended). Once the item(s) has returned to RMJ, please allow 2 weeks for processing, inspection and approval prior to appropriate reimbursements being mailed or credited. We reserve the right to refuse all item(s) that have been worn, that have the RMJ (Created Unique) Tags removed, and do not have an RMJ-RMA# in advanced and have the number attached to the return exterior packaging along with a copy of same plus the purchase invoice enclosed within. Note: there is no Restocking Charge(s) for Rental Item(s) but a Service Charge is included for Cleaning, Polishing and Refurbishing to original conditions at time of rental checkout. If damage(s) or loss due to wear has occurred additional charges to repair, restore item(s) and replace item(s) will be incurred.
We respect and truly understand that our products are usually needed for very special occasions and presentations, and for wear or use during holidays or events (engagements, weddings, birthdays, retirement parties and anniversaries and surprises, etc.), so without the proper lead time, it may make our standard required (as outlined previously) deadlines impractical. RMJ will address these requests on a case by case basis to try with all our abilities to fulfill your special event needs. In the same practical spirit, we reserve the right to refuse returns that have a high likelihood of having been used for an event (for example: returning wedding bands without RMJ (Created Unique) Tags, one week after the wedding date). Please note for such special events RMJ does offer rentals. Please contact us for your rental needs. We will also address these needs on a case by case basis, so please contact us at your convenience.
Thank you for shopping RMJ (Created Uniques).